FAQ

1. How long does shipping take?

Orders are prepared within 1–2 business days. Shipping usually takes 6–10 business days, so most customers receive their order within 7–12 business days from purchase.

2. Do you offer free shipping?

Yes. All Snurv orders ship free, with no minimum and no destination restrictions.

3. Can I return or exchange an item?

Yes. Unused and undamaged items can be returned within 30 days of delivery. Exchanges are also available. Please review our Return & Refund Policy for full details.

4. Who pays for return shipping?

Return shipping is the customer’s responsibility unless the item arrives damaged, defective, or incorrect. In those cases, Snurv covers the cost.

5. How do I start a return?

Email info@snurv.com with your order number. We’ll send you the return instructions and the correct return address.

6. How long does a refund take?

Once your return is received and inspected, refunds are processed within 7 days to the original payment method.

7. What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Google Pay

• Apple Pay

• UnionPay

8. Is my payment information secure?

Yes. All payments are processed through a secure 128-bit SSL encryption system. Your card details are never stored on our servers.

9. Can I cancel my order?

Yes, as long as the order hasn’t shipped yet. Contact us at info@snurv.com
If it’s already been dispatched, you may return it after delivery.

Website Name: snurv.com

Main Address (Norway): Stålverkskroken 42, 0661, Oslo, Norway

Operated by: Vrimlo Geffroy

Operations & Mailing address: Malerhaugveien 20C, 0661, Oslo, Norway

Email: info@snurv.com

Phone: +47 908 92 516

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)