Política de reembolso

We want your experience with Snurv to be smooth and reassuring. If something isn’t right, our return and refund process is clear, fair, and available worldwide.

Key Details

  • Return window: 30 days from delivery

  • Refund processing: Within 7 days after approval

  • Restocking fees: None

  • Return shipping: Customer-paid, except for damaged, defective, or incorrect items

  • Exchanges: Accepted

Returns

Items may be returned within 30 days of delivery if they are unused, undamaged, and in their original packaging with all tags attached.

How to Start a Return

  1. Email info@snurv.com with your order number and reason for return.

  2. We’ll send return instructions and the correct return address.

  3. Pack the item securely and ship it using a reliable courier.

Refunds

Once your return is received and inspected, a full refund (excluding original shipping costs) will be issued within 7 days to your original payment method.
No restocking fees apply.

Exchanges

To exchange for a different color, style, or item, contact info@snurv.com within 30 days of delivery and we’ll assist you.

Conditions

  • Change of mind: Accepted if unused and in original packaging

  • Defective item: Send clear photos for a replacement or refund

  • Damaged on arrival: Report within 48 hours with photos

  • Incorrect item: Contact us immediately; we’ll send the correct item at no extra cost

  • Package not received: We’ll investigate. If confirmed lost, a replacement or full refund will be issued

Order Cancellations

Orders can be canceled before shipment by emailing info@snurv.com
If already shipped, the order can be returned after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email photos of the item and packaging to info@snurv.com We’ll resolve the issue promptly.

Website Name: snurv.com

Main Address (Norway): Stålverkskroken 42, 0661, Oslo, Norway

Operated by: Vrimlo Geffroy

Operations & Mailing address: Malerhaugveien 20C, 0661, Oslo, Norway

Email: info@snurv.com

Phone: +47 908 92 516

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)